Hello Peta,
We're here to help.
Your subscription detail is listed below,
AVG Ultimate for Windows (1 computer), valid until January 24, 2024
As you said, your subscription is valid till 2024. So, it won't be renewed till 2024.
It seems like you've received an email for the canceled AVG Internet Security. Since the auto-renewal has been turned off and the order was canceled already, you won't be charged in the future for this AVG Internet Security.
We kindly ask you to ignore the email.
Let us know if you need further help.
I upgraded my subscription on the 14th November to AVG Ultimate with a 2 year deal which expires in January 2024 - i have just received an email dated 15th November saying that my subscription is due on 10th January for 1 year and they are going to deduct it from my mastercard
Hello Peta,
We're here to help.
Your subscription detail is listed below,
AVG Ultimate for Windows (1 computer), valid until January 24, 2024
As you said, your subscription is valid till 2024. So, it won't be renewed till 2024.
It seems like you've received an email for the canceled AVG Internet Security. Since the auto-renewal has been turned off and the order was canceled already, you won't be charged in the future for this AVG Internet Security.
We kindly ask you to ignore the email.
Let us know if you need further help.