Hello Darrell,
Thank you for contacting AVG Community Support.
We are sorry to hear that your renewal payment did not go through via PayPal and you are unable to reach our support.
We apologize for the inconvenience caused to you. We're glad to look into this & help you.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
If you are still unable to reach our support team, please let me know.
Thank you and keep us updated.
AVG has informed me my next 2 year subscription has failed and has given me 30 days to sort it out. I've spent all morning trying to find out why PayPal won't pay AVG. I can find nothing wrong whatsoever and all my AVG products are listed on the Paypal renewal page. It's impossible to actually talk with anyone anywhere these days which is a shame really. I've just used Paypal to purchase something and it went through ok ? Any idea whats wrong ? I think it could be both our losses if I decide to leave AVG ? TIA
Hello Darrell,
Thank you for contacting AVG Community Support.
We are sorry to hear that your renewal payment did not go through via PayPal and you are unable to reach our support.
We apologize for the inconvenience caused to you. We're glad to look into this & help you.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
If you are still unable to reach our support team, please let me know.
Thank you and keep us updated.