Avg subscriptions

AVG Subscription
5

Hi David,

We're glad to look into this & help you.
Upon checking your account, we see that there are duplicate subscriptions in your account.
Unfortunately, we do not have an option to check & send you the renewal notifications. Reason being, they're triggered by the automated email system.
If you prefer, we'll be able to consolidate the licenses under one account to avoid duplicate charges. Please let us know the number of computer in which you prefer to use AVG subscriptions.
Also, it isn't recommended to share the account details over this public post.

1

I have many AVG subscriptions paid either in my (email address removed) account or my (email address removed) account.

Sometimes there seems to be an overlap between the two accounts and I end up being mistakenly billed twice for the self same product.  

This seems to occur on occasions  when you send me an email warning me that my subscription is about to expire even though I may still actually have considerably more time yet to go.

Can you initiate a check on either (acc removed) or (acc removed) before sending out a warning of expiry email?

2

Hello Dinesh,

Thanks for your response to my question.  

Yes, I confirm that I only have one computer, and also confirm that I am happy for all of my AVG  products to be consolidated onto my davidshaw236@gmail.com accpunt.

I currently have many AVG products including:
AVG Internet Security
AVG Password Protection
AVG Driver updater
AVG PC Tune up
AVG Secure VPN

Thank you,

David Shaw


3

Hi David,

We're glad to look into this & help you.
Upon checking your account, we see that there are duplicate subscriptions in your account.
Unfortunately, we do not have an option to check & send you the renewal notifications. Reason being, they're triggered by the automated email system.
If you prefer, we'll be able to consolidate the licenses under one account to avoid duplicate charges. Please let us know the number of computer in which you prefer to use AVG subscriptions.
Also, it isn't recommended to share the account details over this public post.

4

Alright, David. In order to help you with your consolidation request, we need to seek the help of the concerned team. Hence, we've raised a request (#09559169)  on your behalf. Also, we've disabled the automatic renewal of duplicate subscriptions under other account. Email confirmations has been sent to you. 
Once the concerned team has consolidated the licenses, they'll inform you regarding the same via email. Please wait for an email from them. 
Thank you for your understanding in advance!