AVG support Center

AVG Protection
1
Dear AVG support!
I am Kristina Roth, Hungary. E-mail address: wernercy@gmail.com.
More than 1 year 1 week ago I purchased the AVG Internet Security 2015 program. I can not activate it, please help. If you activate possible, I do not speak English, translators írok.Itt now we will send you the confirmation letter.
              Thank you, Christina Roth
 

Dear Kristina Roth,
 
Thank you for Choosing AVG.
 
You'll find the details of your order Listed below. We've attached the bottom of your invoice PDF Which we recommend you keep in a safe place for future reference.
 
Product Delivery Unit Price Item Qty Price
 
 
 
Renewal AVG Internet Security
Computer 1 (12 months) Download
32.28 32.28 EUR 1 EUR
 
 
 
Key IMYIU-6CFAL-DR6DB-Ann-YJC3R-IASP
 
 
 
 
 
Subtotal: EUR 32.28
 
VAT: EUR 8.71
 
Total: EUR 40.99
 
 
 
Shipping info:
First Name: Kristina City: Budapest
Last Name: Roth State / Province:
Address: Tabby 9 Promenade Country: HUNGARY
Zip Code / Postal Code: 1213
2

Hello Krisztina, sorry to hear that. As per our record you have purchased the license for AVG Internet Security which expires only on 2/9/2016. I would request you to follow the below mentioned instructions once:

1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.