Hello Bob. I apologize for the inconvenience caused. Please note that these kind of tool bars and search engines get into the computer along with some other software or if we visit any untrustworthy websites accidentally. I would request you to uninstall unknown add ons from your web browsers. Please right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Internet Explorer\iexplore.exe” for IE and “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” for Chrome. Please check and remove if any other text is added to this path. Thank you.
I recently had assistance from AVG online support to remove malware wow.com from my computer. After 2 unsuccessful attempts on 2 separate days, I am now very concerned that AVG is not capable of doing the job and I will have to search for another protection program. The concern is that not only are the techs incapable of removing the program but also that the AVG program did not detect the problem and block it or remove it.
After using AVG for about 10 years and having had tremendous support in the past, it appears that AVG has now outsourced the support service, to the detriment of the customers.
Hello Bob. I apologize for the inconvenience caused. Please note that these kind of tool bars and search engines get into the computer along with some other software or if we visit any untrustworthy websites accidentally. I would request you to uninstall unknown add ons from your web browsers. Please right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Internet Explorer\iexplore.exe” for IE and “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” for Chrome. Please check and remove if any other text is added to this path. Thank you.