Hello Neddy,
We don't want our customers to have this kind of experience.
It looks like you have reached our AVG GO Total care premium support.
If you provide the phone number that you dialed to reach us, it will be easy for us to confirm.
However, I am sorry to know about the information provided to you.
The hacker attack issue with AVG is a known one and it would fix for customers when they perform a re-installation.
Whenever you have an issue with AVG, do contact us using the links as mentioned (here).