Hello Mark.
Thank you for contacting the AVG community.
We understand your situation.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.
Hello Mark.
Thank you for contacting the AVG community.
We understand your situation.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.
I am a software developer, and I am using the latest edition of Setup Factory to deploy my software. I am working with them on this issue as well.
I don't see this with any other anti-virus software, so I thought I'd ask what you are doing differently. The problem is the way AVG handles reporting my installer as a suspicious file. It flags it, and then takes a while to finally say the file is ok. This is fine. But when it is done approving the file, it is not letting the installer continue. It interrupts the installation process as expected, but it doesn't let the installer come back. Instead the installer appears to get stuck in an endless loop from which it never recovers. Only rebooting the machine will fix the issue, but this is not acceptable to my customers.
I realize there may not be a lot you can do about this, but I was wondering if there is anything I can do programmatically to allow AVG to evaluate the installer file before I actually try to run it.
Exempting the file will not help because, of course, this will be on a user's machine that I do not have access to. In any case, I do not have the source code for Setup Factory, but if there is anything I could pass along to them that they might be able to do to make their software work with AVG, that would be helpful too.
Thanks,
Mark Temple