Hi Stephen,
We're glad to look into this & help you.
However, upon checking our records, we see that you've reported this issue earlier & it has been escalated to the next level of support.
While our colleague has attempted to reinstall AVG Secure VPN after uninstalling it, the remote session got disconnected due to the Windows update that happened on your computer.
We also see that a follow up email has been sent to you including the steps to reconnect remotely. Please follow those steps & get connected with them to investigate further on this.
Hi since my windows 10 upgrade the tap adapter is missing in device manager. Consequently I cannot connect.
I have uninstalled and reinstalled VPN twice with reboots in between and still it is missing.
Where can I down load it.
Hi Stephen,
We're glad to look into this & help you.
However, upon checking our records, we see that you've reported this issue earlier & it has been escalated to the next level of support.
While our colleague has attempted to reinstall AVG Secure VPN after uninstalling it, the remote session got disconnected due to the Windows update that happened on your computer.
We also see that a follow up email has been sent to you including the steps to reconnect remotely. Please follow those steps & get connected with them to investigate further on this.