
I keep getting this pop up when visiting Bestbuy.com. This started occurring after the latest AVG program update the other day, so not sure if that is related or not. I have tried resetting Chrome to defaults and wiping out all the configuration. Pop-up continues to happen.


We regret the inconvenience caused, Myron.
We request you to try submitting the file for False Positive analysis after 24 hours, as the server might be under maintenance or down.
Thanks in advance.
We request you to try submitting the file for False Positive analysis after 24 hours, as the server might be under maintenance or down.
Thanks in advance.
I have shared the screenshot above.
We apologize for the inconvenience, Myron.
As informed earlier, please uninstall and reinstall your Google Chrome browser to check if the issue persists.
Thanks in advance.
As informed earlier, please uninstall and reinstall your Google Chrome browser to check if the issue persists.
Thanks in advance.
Appreciate your efforts in working towards fixing the issue, Myron.
To check if it is a false positive, we'd suggest you to submit a fals positive request via this link.
To check if it is a false positive, we'd suggest you to submit a fals positive request via this link.
I examined the HTMLcode for the website bestbuy.com. It shows reference to that URL found by AVG. I believe this is a false-positive?
<iframe id="tfs_iframe" frameborder="0" sandbox="allow-same-origin allow-scripts allow-popups allow-popups-to-escape-sandbox" src="https://tie.static.pub.247-inc.net/psp/platform/247pxs.html?clientKey=bestbuy-v1-001#clientKey=bestbuy-v1-001&cdnRoot=d1af033869koo7.cloudfront.net&vi=28dcf79c-4791-4de1-947f-7cb2604533a9&pStoreAcc=true&pOrigin=https%3A%2F%2Fwww.bestbuy.com" style="height: 0px; width: 0px; border: 0px; position: absolute; left: 0px; top: 0px;"></iframe>
I have resolved the issue by adding that website to blocked sites in Chrome. AVG should still look into the issue on why that site is being flagged and pop-ups occur.
Hello Myron,
We're glad to look into this and help you.
Since resetting the Google Chrome browser didn't help, we recommend you to uninstall and reinstall the Google Chrome to check if the issue persists.
Keep us updated.
We're glad to look into this and help you.
Since resetting the Google Chrome browser didn't help, we recommend you to uninstall and reinstall the Google Chrome to check if the issue persists.
Keep us updated.
I have tried to submit false positive. "An internal error occurred". Tried Chrome and IE and Edge. This page to submit false positive is not working.
False Positive File Form
Pop-up keeps occurring. Same as screenshot above. I don't want to put AVG in silent mode, but if i need to, I will. Ran a deep scan and didnt find anything.
Uninstalled. Reinstalled Chrome. Issue still occurs. I click the X to exit out of the message, and it usually pops up one or two more times. Then goes away for awhile.
I have shared the screenshot above.