Hello Christopher,
I am sorry to hear this.
I request you to provide the screenshot of the AVG threat detection window.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I performed repair and still have same problem.
I started my computers 3 of them today and got on my work site and when i click on a clint screen AVG pops up with "Threat Secured We've Safely locked this file in your Quarantine
JS:lframe-EWJ [Trj]
More threats may be lurking. Then an option to scan computer.
I have removed AVG from one of my computers and everything went back to working fine. Then reloaded AVG and i get the same problem. so something with the latest update is now blocking me form this one portion of m site.
AVG Guru
I am sorry to hear this. Please uninstall AVG Free Antivirus completely and reinstall it using below instructions:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Free Antivirus, please use this article http://bit.ly/1cvJ6DX .
If the issue persists, please share the screenshot to escalate to senior team.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
Thank your for your efforts.
I request you to perform repair of AVG Antivirus free once as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.
I have followed the instructions and added image but the image is not showing after i hit the answer button. Please let me know that you can see it.
Christopher,
I appreciate your efforts. I have sent an email to collect the diagnostic information regarding the issue. Please follow the email instruction and reply with required data. This will help us to escalate to senior team and they will contact you with a resolution as soon as possible.
Thank you.
I performed repair and still have same problem.
I am sorry to hear this.
I request you to provide the screenshot of the AVG threat detection window.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.