Hello Johanna,
Thank you for contacting AVG Community Support.
We are sorry to know that you are receiving notification to purchase AVG AntiTrack and want a refund for AVG Secure Identity. We'll certainly check and help you out.
As it isn't advised to discuss order/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
AVG is well known for it's protection software but most of the user not aware of the other AVG Products which could be so helpful. In order to make aware of our other products and it's use, this feature is added as a campaign. A lot of our customers benefitted through this service, if you would like to disable it, I can help you with that. Please follow the below steps to disable AVG offers: Stop offers for other product (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-popup-notifications&q=popup&supportType=home#idt_015)
If you are still receiving the notification, I request you check if the subscription activated correctly.
Thank you and keep us updated.
1. I have AVG tracker but I'm told that I'm being tracked and need to subscribe to Tracker.
How to resolve?
2. I was billed $99 for AVG Secure Identity. I did not subscribe to this product.
How to get a refund?
Thank you
Hello Johanna,
Thank you for contacting AVG Community Support.
We are sorry to know that you are receiving notification to purchase AVG AntiTrack and want a refund for AVG Secure Identity. We'll certainly check and help you out.
As it isn't advised to discuss order/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
AVG is well known for it's protection software but most of the user not aware of the other AVG Products which could be so helpful. In order to make aware of our other products and it's use, this feature is added as a campaign. A lot of our customers benefitted through this service, if you would like to disable it, I can help you with that. Please follow the below steps to disable AVG offers: Stop offers for other product (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-popup-notifications&q=popup&supportType=home#idt_015)
If you are still receiving the notification, I request you check if the subscription activated correctly.
Thank you and keep us updated.