I have the Trial Internet Security Box keeps coming up over my free basic avg and I can't get rid of it. I had tried everything that it suggests on here without any luck. I also have under the programs in the control panel where you can delete files the AVG file dated today where I installed it again and then under it AVG Protection which is dated July. When I try and delete this it comes up Error code Oxe001f90f… I suspect this is something to do with the Trial Internet Security and that is why it keeps coming up. With me not being able to delete it I am unable to do anything. Anyone got any answers to help as I am getting really frustrated with it. I can't scan my computer or see what state it is in. Thank you.
Hello Jean,
I regret for the inconvenience caused. Please follow the below steps to completely remove all the traces of AVG completely from your computer and install the latest version of AVG AntiVirus free from your computer.
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
(1/2)