Hello Bernd,
We regret for the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security and AVG PC Tune up.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
1.a) please ignore the restart and try to run the AVG clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
AVG PC Tune Up and AVG Internet Security don't open on double clicking the desktop icons. I think a renewal of PC Tune Up has started a new period (1 year).
Got the hint to use AVG Remover to delete older versions that may be in conflict with the newer versions of AVG.
Used the AVG Remover.The desktop icons disappeared from the desktop. They weren't replaced.
Tried to deinstall the apps. Deinstallation failed. Error message 0xe001002.
When trying to open the apps I'm receiving an errror message "Following AVG precess failed: -avguix.exe".
Summery: I can't open programs that can't be deleted from the PC and that can't be reinstalled.
Need help.
Thanks.
Got the hint to use AVG Remover to delete older versions that may be in conflict with the newer versions of AVG.
Used the AVG Remover.The desktop icons disappeared from the desktop. They weren't replaced.
Tried to deinstall the apps. Deinstallation failed. Error message 0xe001002.
When trying to open the apps I'm receiving an errror message "Following AVG precess failed: -avguix.exe".
Summery: I can't open programs that can't be deleted from the PC and that can't be reinstalled.
Need help.
Thanks.
YEEESSSSS!!!! It works.The difference to all my previous attempts to get the problem fixed was point 4 on your list: Click NO in the Windows safe mode dialog. Windows recommendes to run the AVG_Clear program in the safe mode what I did several times.
Thank you so much.
Bernd
Thank you so much.
Bernd
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://files-download.avg.com/inst/mp/AVG_Internet_Security_1930.exe.
AVG PC Tune up: http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe .
Please feel free to contact us if you need any assistance.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://files-download.avg.com/inst/mp/AVG_Internet_Security_1930.exe.
AVG PC Tune up: http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe .
Please feel free to contact us if you need any assistance.