Avg tune up cannot down load on my pc/need refund

Hello Shirley,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We request you to please refer the article http://avgclick.me/AVGRefundPolicy to get your refund back.
Please feel free to get back to us for further assistance.
Thank you.

I PURCHASED AVG TUNE-UP ON 11/10/15, I COULD NOT DOWN LOAD IT TO MY COMPUTER.

AVG TECHNICIAN TRIED TO GO INTO MY COMPUTER AND COULD NOT DOWN LOAD IT HIMSELF.
I HAVE TRIED WITH AVG TO NUMEROUSLY DOWN LOAD THE AVG TUNE UP TO NO AVAIL.
PLEASE SEND ME THE REFUND FORM. I CANNOT LOCATE IT IN YOUR WEBSITE. I WOULD LIKE MY MONEY BACK.

THANK YOU
 
 

Hello Shirley,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We request you to please refer the article http://avgclick.me/AVGRefundPolicy to get your refund back.
Please feel free to get back to us for further assistance.
Thank you.