AVG Tune Up Freezing

Hi, I installed Tune Up yesterday to try and speed up my pc and it seemed to install ok.  However when it started to run I got the black screen with the spinning wheel which just seemed to keep spinning.  The dashboard showed as 1% tuned after 12 hours which I didn't think was right.  Can anyone help? Thanks,

Hello Stephanie,
I'm sorry to hear that you're experiencing issues with AVG PC TuneUp user interface. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG PC TuneUp issues.
Best regards,
Alok.

Hello Stephanie,
I'm sorry to hear that you're experiencing issues with AVG PC TuneUp user interface. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG PC TuneUp issues.
Best regards,
Alok.