Thank you for sharing us the screenshots, Jo.
Please disable AVG protection temporarily to check if it is causing the issue & let us know.
Hello Jo,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you to resolve it.
Please let us know the operating system of your PC.
May I know the name of the AVG programs which installed on your PC?
Please let us know the version of the AVG TuneUp program on your PC.
Could you please share the screenshot of the error message which you get while scanning the documents?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Thank you.
Thank you for sharing us the screenshots, Jo.
Please disable AVG protection temporarily to check if it is causing the issue & let us know.
I recently installed Tune Up and now when I try to scan documents on my Canon MX926 printer/scanner I get an error message "Scanner driver supporting this software is not installed". Having found a similar comment I went in to the Tune Up Menu > Show background and start up programs > then "woke up" all the Canon programs. I'm still getting the same error message. I can still print ok so unsure what to do. Any ideas please? I'm not very technical so plain English greatly appreciated, thanks 