Thank you for your response and letting him know. I apreciate it and hope this gets resolved quickly. With Appreciation
I have not heard from your escalation team per weeks ago and the problem still persists. I have been online with an agents who could not resolve nay of my issues. They uninstalled and reinstalled the AVG Tune up and escalated it to your higher up team who still has not resolved this ongoing issue. Please resolve this disaster asap.
Thank you for writing us back and understanding the situation.
Our team will get back to you at the earliest.
Thank you for your patience and understanding.
Still having the issues with AVG tune up. This has been going on for months now. I have spoken to techs several times. Each time they tell me the case will be escalated. Then I NEVERhear back and the issue is never solved. Thank you
AVG has still not solved this issue. I have done everything avg has asked. Since Oct. 24, I have only hread from two agents who have no solved this. I have been motre than patient with you and your requests and I have been taken down the proverbial black hole of technology. The issue has been ongoing since I contacted you and it is now November 30. Stop telling me it will be escalated. I have heard that for weeks and it is still malfunctioning.
Was on my computer early this am 10-24 with an AVG technician called Hari. He was wonderful trying to help me solve an long standing issue with AVG Tune up. My computer froze at the end of our session so I could not get closure. If he sees this or someone knows him please tell him this is why I could not get closure on our support session. I hope his escalation of the issue will help get it solved. Thank you.
Thank you for taking the time to write back to us, E Landy.
We want to apologize for the delay. We're doing our best to provide efficient support and minimize the response time. However, delays do occasionally happen, despite our best efforts.
Our senior team already working on your issue, and they will reach you via email as soon as possible.
We appreciate your patience and understanding.
Still having the issues with AVG tune up. This has been going on for months now. I have spoken to techs several times. Each time they tell me the case will be escalated. Then I NEVERhear back and the issue is never solved. Thank you
Hello,
Thank you for writing back to us. We are sorry for the inconvenience caused. Our senior team already sent email to you. Kindly check for it. If you still need any further help with AVG, feel free to contact us at anytime. Have a great day!
Thank you for taking out your most valuable time to writing us back E Landy,
I sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand your concerns, and I’m sorry for the delay in providing a resolution.
Upon checking the status, I can confirm that your issue is currently being worked on by our senior team. We prioritize such cases highly, but as sometimes happens, it may take a little longer to resolve. I understand that this has taken more time than expected, and I truly appreciate your patience.
Unfortunately, we are unable to provide direct contact details for our senior escalation team, but please rest assured that they are actively working on your case. I understand that you’ve sent follow-up responses, and I will personally make sure that your concerns are reviewed once again.
We are committed to resolving this for you as quickly as possible, and I will ensure to keep you updated with any new information.
Thank you for your continued unde
We are committed to resolving this for you as quickly as possible, and I will ensure to keep you updated with any new information.
Thank you for your continued understanding.
First upon checking you did not answer my question about contacting senior team by email . Second I have a screenshot of the email I sent again if needed. Avg sends an email, I respond and repsonded again per avg request, then I never hear back. Where are the responses I am supposed to be getting beside being told it is escalated. It has been now 15 days no resolution and all that escalating I am being told about has only had one response from one agent. I sent a response to that email again and have a screenshot of it. Please check your emails as this continued issue is not being solved. Your product still is not working properly. If avg would give me an email or number to call for your senior escalation team I will email them again. .This channel is the only way to get responses at this time. Thank you.
Thank you for writing us back E Landy,
I regret to learn that you continue to experience difficulties with AVG TuneUp. I have escalated your concern to our senior team, who will review the matter and respond to you via email at their earliest convenience. For a more prompt and effective resolution in the future, please consider contacting our senior team directly through email.
Thank you for your understanding.
Thank you for taking out your most valuable time to writing us back E Landy,
I sincerely apologize for the inconvenience caused to you and empathize with your frustration. As informed previously our senior team will look into this issue that you are facing and they will certainly assist you further via email.
Upon checking the case you have with our senior team, it seems you have not replied back to them via email as you have mentioned. I have forwarded your concern to them. They will get back to you as soon as possible. Meanwhile your patience and cooperation is very much appreciated.
Thank you for your understanding.
Thank you for your patience. E Landy,
I want to reassure you that our higher team is currently working on resolving your issue.
You will receive a reply as soon as possible.
If you have any further questions, feel free to reach out.
Thank you for your kind words, E Landy. We truly appreciate your patience and understanding.
Our higher team is already working on the issue and will be reaching out to you shortly via email with further updates. We’re committed to getting this resolved as quickly as possible.
Thank you again for your continued support.
Thank you for the recent response.
I have not heard from your escalation team per weeks ago and the problem still persists. I have been online with an agents who could not resolve nay of my issues. They uninstalled and reinstalled the AVG Tune up and escalated it to your higher up team who still has not resolved this ongoing issue. Please resolve this disaster asap.