Hello Tee,
We appreciate your efforts so far.
An e-mail has been sent to you with steps to get connected with our advanced technical support (remote assistance). Follow those steps to get in touch with them in order to resolve the issue completely.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
Hello Tee,
We appreciate your efforts so far.
An e-mail has been sent to you with steps to get connected with our advanced technical support (remote assistance). Follow those steps to get in touch with them in order to resolve the issue completely.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
—ORGINAL MESSAGE —
Priyanga (Customer Support) replied to your question at 5:47 AM on 3/6/2019.
Original question:
I had just subscribed for the $4.99 monthly AVG PC TuneUp and installed the Windows app
after CLEARING OUT all old files from my AVG FREE version -
- However I'm still BLOCKED on the TuneUp for features, them asking me to BUY NOW
which I alrwady did for the Tuneup, which is all hat I will pay for -
WHY?
Reply:
Hello Tee,
We are here to help.
You may need to re-activate your AVG TuneUp on your PC to resolve the issue and click here to activate the product using your AVG MyAccount credentials.
If it continues to be the same, do provide us the screenshot of AVG PC TuneUp program's user interface to assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
To see the entire conversation, click: https://support.avg.com/answers?id=9060N000000Lnbi
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OK:
Here is the screenshot at:
https://i.ibb.co/hg3MZL0/AVG-on-PC-Screen-Shot.jpg
Notice on the BOTTOM of the inetrface it still says 'BUY NOW"…I already did!
I also do not appreciate the way the interface leaves one to
DANGLE ALL OVER TO WITS END to just TRY to find the login link…
I also do not appreciate the LINK on the email supposedly directing me TO the board thread…WHEN IT DIDN'T!
YES…I tried uninstalling it and reinstalling it…even deleting ALL files in the Program Files folder AND in the registry …
NEED EXPLANATION PLEASE, or I will demand a FULL REFUND - TY
