AVG Tune up Purchased but not being recognized?

AVG Protection
2

Hello Caitlin,
We regret for the inconvenience caused. Please make sure whether you have activated your subscription, If not please follow the instructions on the article : http://avgclick.me/ActivateZen to activate your subscription. Please feel free to contact us for further assistance.
Thank you.

3

Hello Caitlin,
We regret for the inconvenience caused. Please make sure whether you have activated your subscription, If not please follow the instructions on the article : http://avgclick.me/ActivateZen to activate your subscription. Please feel free to contact us for further assistance.
Thank you.

1

I purchased Tuneup Unlimited and downloaded per the instructions but what is popping up when I try to run the program is Tuneup Free.  Can anyone help me resolve this issue?