AVG Tune Up Reactivation Issue

AVG Performance
5

Hi Hector,

We'll be glad to help you further.

We request you to try connecting your PC to a different network and check if the activation is successful.

Then, you can refer the below to article to change DNS settings and try the same.

https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-DNS

Keep us posted.

1

I bought the AVG 1 year subscription more than 24 hours ago. I have redownloaded and re-installed AVG TuneUp.

I use my paid Product Key/License Number but a small notice in red letters says:
"Sorry, something went wrong"

I log on into the AVG TuneUp with my email and states the following:
"!" "Sorry, something went wrong..." "TRY AGAIN"

What is going on? Is the program not working anymore, or is this a glitch that AVG needs to fix? How can I get my money back if this isn't going to work for me? 

2

Hector, we regret to hear that the activation issue persists.
I have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.

4

Hi Hector,

We'll be glad to help you further.

We request you to try connecting your PC to a different network and check if the activation is successful.

Then, you can refer the below to article to change DNS settings and try the same.

https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-DNS

Keep us posted.

3

I have followed the DNS walkthrough for my Windows 7, I also restarted the computer, and I also uninstalled AVG TuneUp and re-instaleld it after updating the DNS.

I tried Cisco, Google Public, Cloudflare, and Quad9.

Same message pops up: "Sorry, something went wrong…" in both inputing the Product Key and also when Loggin In with my Email.