Avg tune up registration problems

Hello Ingrid,

We would like to check the error that you get for registration and proceed further.
Hence, we sent an email for you to provide the code that you try to register and the error that you get.
Once we receive those details, will assist further on this matter.
Thank you.

I JUST BOUGHT AN AVG TUNEUP 1 DEVICE 1 YEAR FROM INTER SECURE, THEY GAVE ME A SALES RECORD NUMBER TO BE REGISTERED WITH AVG BUT THE AVG SITE WON'T ACCEPT IT.
WHAT AM I DOING WRONG?

Hello Ingrid,

We would like to check the error that you get for registration and proceed further.
Hence, we sent an email for you to provide the code that you try to register and the error that you get.
Once we receive those details, will assist further on this matter.
Thank you.