AVG Tune-up renewal

Hello Jacqueline,

We apologize for the inconvenience. We will help you sort this issue.
As it isn't advisable to post sensitive details here, we have sent an email with further details. Please check your inbox/spam for the email and use it to revert to us.

I have been sent an email to say my AVG Tune-up expired 7 days ago, but when I looked into my account it says it goes 'til March 14th 2021. Why is this? There is something about having the newer version now. Mine is the older version. How soon do I have to have the new version, is it before my renewal?

We apologize for the inconvenience, Jacqueline.

We have sent you an email regarding this issue. Please check your inbox/spam for the email and use it to revert to us.

Hello Jacqueline,

We apologize for the inconvenience. We will help you sort this issue.
As it isn't advisable to post sensitive details here, we have sent an email with further details. Please check your inbox/spam for the email and use it to revert to us.

I can't do a screen shot even from the email you sent me. It's too complicated. Why can't you just believe me when I tell you what was sent? Ask AVG who sent it - let them show you what was sent. I tried to send it just by forwarding it but I needed the full email address to send it and I didn't know it. That's the easiest way for me.