Hello Kim,
I will check this for you.
Did you optimize your computer using AVG TuneUp software?
Please check if you have put the printer software to sleep mode from AVG TuneUp.
To check this open AVG TuneUp, click on "Speed Up" tab and select "Background and Startup". From here check the applications that were put to sleep mode, please remove the same from sleep and check if that fix the issue.
If the issue persists, we suggest you to uninstall AVG TuneUp completely from your computer and check for the issue.
Just suffice it to say, it has been way more trouble than it was worth. I uninstalled and will not use it going forward. I now have my scanning function back. Thank you.
I was wondering if AVG Tune Up could interfere with communications between my network printer while using the scanning function. My printer gives me an error message saying it cannot communicate with my pc. It seems this issue began at approximately the same time I installed Tune Up. Please advise.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Hello Kim,
I will check this for you.
Did you optimize your computer using AVG TuneUp software?
Please check if you have put the printer software to sleep mode from AVG TuneUp.
To check this open AVG TuneUp, click on "Speed Up" tab and select "Background and Startup". From here check the applications that were put to sleep mode, please remove the same from sleep and check if that fix the issue.
If the issue persists, we suggest you to uninstall AVG TuneUp completely from your computer and check for the issue.