AVG Tune up subscription paid but keeps for another payment

General discussion
4

Hello William, 

Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that you are unable to access apps and  its asking you to pay for subscription. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device. 
2. What are all the apps are you unable to access?
3. Share us the screenshot of the page which asking you to pay for subscription. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

5

Hello William, 

Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that you are unable to access apps and  its asking you to pay for subscription. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device. 
2. What are all the apps are you unable to access?
3. Share us the screenshot of the page which asking you to pay for subscription. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

6

Thank you for your reply I managed to sort out my problem by going into my files and did find the application stored in my files folder reopened the app and it's working fine now :grin:
Bill.

2

Thank you for taking out your most valuable time to writing us back William,
I appreciate your efforts for figuring out the issue. If you need anything else at all, feel free to message me at any time. Iā€™d be happy to help.

Thank you for your understanding.

1

Tune up will not let me access my app without paying an extra subscription.

3

:+1::grinning:
Bill