Hello Aimee,
We will help you to cancel the auto renewal status. Removing AVG Tuneup from your device doesn't cancel the auto renewal process. Please go to Control Panel -> Programs and Feature -> Uninstall -> check if AVG PC Tuneup is listed there. You can uninstall it if listed.
Unfortunately, I couldn't locate any recent transaction or product related to AVG Tuneup. Have you subscribed to trial version of AVG using alternate email address?
HI I only use the 1 address. Under my subscriptons it has AVG internet security expiring in 2020 but if I go to the website it says I have no subscriptions. I was definitley charged something on 13 July but I can't see for what?
I took a trial for AVG Tune up and want to cancel before I am charged. It seems that you can remove the application. Firstly, does anyone know if this will cancel any auto subscription?
Secondly, I have already uninstalled it but it still seems to be running and sending me optimization messages. How do I know if it has been removed?
Aimee,
We are here to help. Yes, you have AVG Internet Security, valid until 2020.2.8. You should be able to see AVG Internet Security under AVG MyAccount > My product tab.
I've sent you an email, please reply to my email with the information requested and we will do our best to assist you.
Regards,
Alok.
HI I only use the 1 address. Under my subscriptons it has AVG internet security expiring in 2020 but if I go to the website it says I have no subscriptions. I was definitley charged something on 13 July but I can't see for what?
Hello Aimee,
We will help you to cancel the auto renewal status. Removing AVG Tuneup from your device doesn't cancel the auto renewal process. Please go to Control Panel -> Programs and Feature -> Uninstall -> check if AVG PC Tuneup is listed there. You can uninstall it if listed.
Unfortunately, I couldn't locate any recent transaction or product related to AVG Tuneup. Have you subscribed to trial version of AVG using alternate email address?