Hello Alok
AVG tune Up installed itself via AVG Security Update without my permission ???
Funny enough the AVG Control Panel looks totally different to that on my spare Laptop .
See screenshot
Hello Kevin,
Sorry to hear about this. Do you use 'Fix computer performance' button in AVG Internet Security to optimize your PC. If so, please be informed that fix performance option on AVG dashboard is to check performance errors found on your PC and it will install AVG PC TuneUp trial version in your PC. To fix those errors it is necessary to purchase subscription for AVG PC TuneUp product which will help you to fix those errors and hence your PC will perform more faster.
Since you aren't interested to use AVG PC TuneUp, please locate it in the control panel of your PC, please uninstall it to avoid those marketing pop ups.
Feel free to contact us for further assistance regarding AVG.
Thank you.
Dear Customer Service
Back in about 2015 I stopped using AVG Tune Up Because it was causing my Laptop speed issues , now I find it is running again ,installed by AVG unsolicited to my security security about two days ago , on my new Laptop, do not like this marketing technique and if I find my Laptop slowing down again I will be forced to seek another Security system , I dont want to go there as I have been happy and secure with AVG Security for many years.
Hello Kevin,
Sorry to hear about this. Do you use 'Fix computer performance' button in AVG Internet Security to optimize your PC. If so, please be informed that fix performance option on AVG dashboard is to check performance errors found on your PC and it will install AVG PC TuneUp trial version in your PC. To fix those errors it is necessary to purchase subscription for AVG PC TuneUp product which will help you to fix those errors and hence your PC will perform more faster.
Since you aren't interested to use AVG PC TuneUp, please locate it in the control panel of your PC, please uninstall it to avoid those marketing pop ups.
Feel free to contact us for further assistance regarding AVG.
Thank you.
Dear Abirami
Going via Control Panel , Windows 10 , All I could see was AVG Security , not AVG Tune Up stand alone , and as far as I am aware I did not click on Fix Performance , this is the first issue that I have ever encounted with AVG , no program should be installed without permission and thats why I have stuck to AVG ,
Hello Alok
AVG tune Up installed itself via AVG Security Update without my permission ???
Funny enough the AVG Control Panel looks totally different to that on my spare Laptop .
See screenshot
Kevin, from the screenshot I see that your AVG Internet Security 2017 program is working fine on your computer, it is new user interface (which is AVG Internet Security 2017 version). You can find the help page for AVG Internet Security 2017 here (https://help.avg.com/en/). I could not find AVG PC TuneUp installed on your computer by using the screenshot you have provided. Please share a screenshot of your control panel (please types Control panel in search panel and select Control panel) to assist you further.
Best regards,
Alok.