AVG TuneUp account not showing up, but isn't expired yet

AVG Subscription
3

Hello Hans,

We can fix the issue of PC TuneUp subscription not reflecting on your account.
To proceed with that, we request you to provide the screenshot of AVG my account page including the email address showing at the top.
You can send the screenshot through the email that we sent now.
It looks like you are using AVG Antivirus free and would like to activate it to paid version, but you have subscribed for AVG TuneUp which is not an antivirus program.
If you would like to purchase antivirus license, contact our sales support using this https://support.avg.com/support_sales_chat?l=en link.
Let us know how you would like to proceed with AVG PC TuneUp license.

1

Hello,

I have an AVG TuneUp account that should still be valid until  November,8, 2018. Yet it isn't showing up in my account. For now I have the free version installed, but I would still like to use the protection that I payed for, for this year. Is there any way that this problem could be solved for me?

2

Hello Hans,

We can fix the issue of PC TuneUp subscription not reflecting on your account.
To proceed with that, we request you to provide the screenshot of AVG my account page including the email address showing at the top.
You can send the screenshot through the email that we sent now.
It looks like you are using AVG Antivirus free and would like to activate it to paid version, but you have subscribed for AVG TuneUp which is not an antivirus program.
If you would like to purchase antivirus license, contact our sales support using this https://support.avg.com/support_sales_chat?l=en link.
Let us know how you would like to proceed with AVG PC TuneUp license.