AVG TuneUp and Corel PaintShop Pro 2019

Hi Kevin,

We're sorry for the inconvenience caused.
In this case, we'd request you to check if you put the "Corel PaintShop Pro 2019" program to sleep using the AVG TuneUp.
If you did, please awaken it & check if the issue persists.
Also, does this issue occur when the AVG TuneUp auto-maintenance is run?
Keep us updated.

I have just installed Corel Paintshop Pro 2019 and when I run AVG TuneUp it appears to be deleting some of the setup files which means I am having to reload the Corel software.

Any suggestions?
Hello Kevin, 

It's good to know that you have managed to resolve the issue. If you need any help with AVG, feel free to contact us. 

Thank you.
Thank you for your offer of additional support but I think I have managed to resolve the problem. I went to the folder  ...
Windows (c:)\ProgramData\Corel
I then right-clicked the folder and chose Properties from the menu
I then chose the Security Tab and then clicked on the Advanced tab
I then chose each of the Principal users and selected View at the bottom
When the new window opened I chose Show advanced permissions on the right hand side of the window
Under Advanced permissions I unticked both  the Delete subfolders & Files and Delete boxes and then chose the Close window buttton.

When I ran TuneUp once more I had no problems running Corel PSP and it appears that no files or folders have been deleted by the software.


 

Thank you for writing back to us, Kevin.

We appreciate your efforts in trying to trying to resolve this issue.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

Hi Kevin,

We're sorry for the inconvenience caused.
In this case, we'd request you to check if you put the "Corel PaintShop Pro 2019" program to sleep using the AVG TuneUp.
If you did, please awaken it & check if the issue persists.
Also, does this issue occur when the AVG TuneUp auto-maintenance is run?
Keep us updated.