AVG TuneUp can not log in it does not accept my key

AVG Protection
3

Hi France,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

1

I just  renewed my subscription under  a new email address and my  Antivirus is  fine but  TuneUp does not accept my key
I have windows 7
thank you

2

Hi France,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.