my programme doesn't open at all, I click it and it does absolutely nothing.
Hello, Tal
I apologize for the inconvenience caused. Please do not worry we will definitely help you with this.
I kindly request you to follow the steps in the below article and restart the PC :
https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-Embarrassing-UI-Failed-load
Keep us posted.