Chris,
We apologize for the difficulties. Upon checking your records, we see that you have AVG TuneUp - Unlimited (1 year subscription). Do not worry, we request you to reactivate your AVG Zen dashboard to update your AVG Zen. Kindly follow the suggested steps below:
1. We request you to open your AVG Zen and click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin.
2. Then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly then you will get pro version installed on it. If not restart your PC once and check for the results.
Let us know if you face any difficulties, thank you.
So i had the AVG tuneup free on my AVG Zen for awhile i decided to make the purchase for it, now i cant seem to get Zen to update Tuneup to Unlimited. I've signed in with the AVG account i created, and it doesn't seem to register my purchase…
Chris,
We apologize for the difficulties. Upon checking your records, we see that you have AVG TuneUp - Unlimited (1 year subscription). Do not worry, we request you to reactivate your AVG Zen dashboard to update your AVG Zen. Kindly follow the suggested steps below:
1. We request you to open your AVG Zen and click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin.
2. Then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly then you will get pro version installed on it. If not restart your PC once and check for the results.
Let us know if you face any difficulties, thank you.