AVG TuneUp installation

Hi Jiří,

We will help you to sort out the issue.

Please share us the screenshot of the issue to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Hi, I uninstalled the old version of Tuneup and launched the installation. However, I received the message on the attached printscreen abyout some general error. So the installation could not be completed.User-added image

Please fidn the attached screenshot with the message I receive when starting the TuneUp installation.

The TuneuU programme instructs me to unstinstall a paid maintainance programme first before the tuneup is installed. I do not understand which maintainance programme to uninstall. Could you advice please. Thx.  
Hi, I uninstalled the old version of Tuneup and launched the installation. However, I received the message on the attached printscreen abyout some general error. So the installation could not be completed.User-added image
Thank you for sharing the screenshot.
It seems older version AVG TuneUp files are present in the computer. This is why you are receiving the error message.
Please follow the below steps to check if AVG TuneUp older version is in the computer.
Open Control Panel --> click Programs and Feature/Programs --> check for AVG TuneUp in the list of programs.
If you have located AVG TuneUp, please uninstall it and then install the new version AVG TuneUp.
Keep us posted.

Thank you for replying.
We request you to contact our remote support for further assistance.
We have sent an email with steps to connect with our remote support. Please check your inbox/spam for the email.

Hi Jiří,

We will help you to sort out the issue.

Please share us the screenshot of the issue to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.