Screenshot - c5229b1cd843bdaf677f40ba5b3d93bd - Gyazo
I don't know what happened but after the update of AVG Internet Security the system tray for TuneUp and Internet Security are the same. The icon for TuneUp are comepletely gone and now looks like AVG. And when i try to move one of the icons they will both go with eachother as you can see here: Screen capture - 45a2fcaa68373ea727b2157fe4c953a2 - Gyazo. I really hope that you guys fix it as fast as possible because i don't like it at all. Thank you.
Sang,
We do understand your concern, we apologize for the difficulties. Unfortunately, we do not have access to view your attachments, please provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing. Thank you for your valuable suggestion. Due to recent update with our AVG programs, we made this changes and gathering recommendations from our valuable customers like you. We will definitely let our developers about this. Thank you!
Sang,
We do understand your concern, we apologize for the difficulties. Unfortunately, we do not have access to view your attachments, please provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing. Thank you for your valuable suggestion. Due to recent update with our AVG programs, we made this changes and gathering recommendations from our valuable customers like you. We will definitely let our developers about this. Thank you!
Hello Sang,
Thank you for providing the screenshot. In this case, we suggest you to check if the AVG program is up to date in your computer and then restart the computer to check if the icon changes to usual AVG PC TuneUp one. Please let us know the status.
Thank you.
Yeah i have reinstalled them both. But this time i tried to install TuneUp first and see if it was fixed. The icon seems like it's still the same (Looks like AVG). The issue still is there and i really hope you guys fix it.
We are sorry to know that the issue persists, in this case we will email you a link to collect the error logs from your computer. Please run the tool and upload the logs collected to AVG. We will analyse this logs and contact you soon with a solution.
Thank you.
Hope you can see it. The left one is TuneUp and the right is Internet Security and before TuneUp had it's own icon not the same as AVG.