Hi Thierry,
This isn't the experience we want you to have. Let us work towards fixing the issue.
As we're uncertain about the exact error message, would you be so kind to share us the screenshot of the message that you receive while accessing AVG TuneUp?
Also, let us know the operating system of the computer in which you're experiencing this issue.
Thank you for the screenshot, Thierry.
We would like to offer you a free remote assistance as a best way of resolving this.
We sent you an e-mail with instructions to stay in touch with our remote team. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Hi Dinesh,
And thanks for your reply…
Hi Dinesh, and thanks for your reply…
Please find the screenshot of the message I receive when trying to access AVG TuneUp, and in answer to your request :
My operating system is Windows 7 Professionnal x64bits.
Hope this will be helpful…
Since installation of the latest version of AVG TuneUp (on 16 or 17.12.19) and despite many attempts, the application doesn't open showing only this message : an error has occured… I've tried many times to uninstall and reinstall it again and again, with or without Anti-virus program being activated, always unsuccessfully… I just renewed my license on last november 20th and this situation is very annoying ! Please can you help me ?
Thanks in advance.
Hi Thierry,
This isn't the experience we want you to have. Let us work towards fixing the issue.
As we're uncertain about the exact error message, would you be so kind to share us the screenshot of the message that you receive while accessing AVG TuneUp?
Also, let us know the operating system of the computer in which you're experiencing this issue.
Hi Dinesh,
And thanks for your reply…
Hi Dinesh, and thanks for your reply…
Please find the screenshot of the message I receive when trying to access AVG TuneUp, and in answer to your request :
My operating system is Windows 7 Professionnal x64bits.
Hope this will be helpful…