AVG TuneUp logs. Where?

General discussion
1

Hi all.

I'm wondering whether anyone knows where AVG TuneUp maintains it's process logs.  Program version is 19.1

What I have found is that every time AVG TuneUp runs, it blows away learned email preferences from MailWasher.

I contacted AVG within the last year, and frankly they were rubbish.  They couldn't tell me the file/directory paths that AVG TuneUp scanned or where I could look to see for myself, and wanted to remote into my PC to have a look.  Needless to say, I declined their outrageous offer.  I do not want people walking through my PC, whether I can see where they're going or not.

Can anyone provide any assistance?

If I can't solve this, then perhaps my AVG TuneUp license doesn't get renewed.

Regards
Kim.

4

Hi Hari,

Thanks for your response.  I hadn't realised that my Tuneup was so out of date, as my version had neither an Update button nor any automated update checking… apparently.  Even Avast, which reports on out-of-date programs made no reference to AVG.

I have subsequently uninstalled, run the AVG Clear (AVG Remover) Tool, restarted the PC, installed a newly downloaded Tuneup, and activated it from the details in my AVG Subscriptions page.  All good, and I now have v21.4.  The Update button on this version advises that I am up to date.  So, thank you very much for sorting me out there.

I have had a look at the log files that you referred to.  Some seem pretty impeneratable on first viewing, but the logs I can read make no Mention at all of MailWasher.  I'm hoping that means no bad stuff is happening there.  :slight_smile:

I have run a Maintenance Scan, and will let it do its thing for a couple of days to see what happens when I don't touch it.

So far so good.  Thanks you again for your assistance.

Cheers,
Kim.

2

You're most welcome, Kim.
We're glad that you've successfully installed the updated AVG TuneUp.
Please take your time and feel free to contact us for any further assistance with AVG. It's been a great pleasure assisting you.
Thank you.

3

Hi Hari,

Thanks for your response.  I hadn't realised that my Tuneup was so out of date, as my version had neither an Update button nor any automated update checking… apparently.  Even Avast, which reports on out-of-date programs made no reference to AVG.

I have subsequently uninstalled, run the AVG Clear (AVG Remover) Tool, restarted the PC, installed a newly downloaded Tuneup, and activated it from the details in my AVG Subscriptions page.  All good, and I now have v21.4.  The Update button on this version advises that I am up to date.  So, thank you very much for sorting me out there.

I have had a look at the log files that you referred to.  Some seem pretty impeneratable on first viewing, but the logs I can read make no Mention at all of MailWasher.  I'm hoping that means no bad stuff is happening there.  :slight_smile:

I have run a Maintenance Scan, and will let it do its thing for a couple of days to see what happens when I don't touch it.

So far so good.  Thanks you again for your assistance.

Cheers,
Kim.