Hi Dinesh
Now I have 2 problems: Problem #1 desktop: tried to install AVG TuneUp today following the instructions sent via 4-29-2020 email (remembering that I uninstalled the AVG TuneUP ap yesterday on my desktop). I got to step 3 and this was my message: C:\Program Files (x86)\AVG\AVG TuneUp\Setup\config.def. An error occurred while trying to create a file in the destination directory. Setup was unable to create the directory "C\Program Files (x86)\AVG\AVG TuneUp\Setup" Error 5: Acess is denied. Click Retry to try again, Ingore to skip this file (not reccommend) or Abort to cancel installation." Problem #2 lap top: since I did not uninstall the AVG TuneUp ap and tried to install AVG TuneUp using the instructions on the email. It loaded, never asked for activation code, it did a TuneUp scan and everything seemed okay. I tried to find the new ap on my computer to review the results and the message was "Well this is embrassing, restart your computer." I did and once again got the same message. I then did a regular Security Scan on my laptop and the last message I got was that I had 30 problems that needed to be fix, I clicked the Fix button and then the message tried to sell me a TuneUp Program? I have been working on this program for about 2 hours and I'm total frustrated and really need your help. Thanks.
Hi Diane,
We're glad to help you with this.
Please let us know what happens exactly while activating after reinstalling the program.
Do you still receive the same error message? For better clarify, share us the screenshot of it.
Hi Diane,
We're glad to help you with this.
Please let us know what happens exactly while activating after reinstalling the program.
Do you still receive the same error message? For better clarify, share us the screenshot of it.
Hi Dinesh
Now I have 2 problems: Problem #1 desktop: tried to install AVG TuneUp today following the instructions sent via 4-29-2020 email (remembering that I uninstalled the AVG TuneUP ap yesterday on my desktop). I got to step 3 and this was my message: C:\Program Files (x86)\AVG\AVG TuneUp\Setup\config.def. An error occurred while trying to create a file in the destination directory. Setup was unable to create the directory "C\Program Files (x86)\AVG\AVG TuneUp\Setup" Error 5: Acess is denied. Click Retry to try again, Ingore to skip this file (not reccommend) or Abort to cancel installation." Problem #2 lap top: since I did not uninstall the AVG TuneUp ap and tried to install AVG TuneUp using the instructions on the email. It loaded, never asked for activation code, it did a TuneUp scan and everything seemed okay. I tried to find the new ap on my computer to review the results and the message was "Well this is embrassing, restart your computer." I did and once again got the same message. I then did a regular Security Scan on my laptop and the last message I got was that I had 30 problems that needed to be fix, I clicked the Fix button and then the message tried to sell me a TuneUp Program? I have been working on this program for about 2 hours and I'm total frustrated and really need your help. Thanks.
Diane, we're sorry for the inconvenience caused.
Firstly, let us fix the issue on the computer where you get message as "Well this embarrassing" error for AVG TuneUp.
We have sent an email instruction which will help you to get connected with our additional support.
Once they have resolved the issue on one of the computer, do follow the same steps on the other PC and get connected to get the issue resolved.
Thank you.