Santhosh:
I understand that you can't just say whatever you want to, but pass this up the line for approval:
The truth is: "In order to keep the price low…"
Trying "…deleted optional features by customer requesty…" is assinine.
Sincerely,
Tom
It is a management policy decision.
I was a developer for decades. Developers typically want no changes. And the test department would be necessarily ideally separate anyway, if it's not already. Not necessarily large. Just separate. These are different kinds of people with conflicting agendas.
Just for example: Government contracts require the development and test departments to be separate. For good reason. One manager cannot manage both, by contract. Some military contracting agencies don't allow test and development management to come together until at the VP level. Not that you need to follow military protocol. Just an example.
Tom
Tom
Tom
Hi Red,
We understand that you are unhappy with AVG service.
Please explain the issue in detail.
For better clarity, please share us the screenshot of the issue.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Your bean counters are running you out of business. And calling regressions improvements is undermining your credibility. Who would believe that ? Get back to service while you are still in operation.
Thanks,'
Tom
Yes Thoomas, the defragmentation feature has been removed in the latest version the of the program.
We did remove those features based on customer inquiries and comments. Therefore we appreciate your feedback.
Regarding your issue, are you getting the prompt to install the program again after the restart?
Keep us posted.
Ok. Good. I have many times managed enginering and test groups that have had to assure that our device releases interact properly with multiple other platforms and multiple versions of each platform over time. Customers don't all update to the newest Microsoft or Apple release, just for example. The smart ones know that will bite them on occasion, so they run a limited test. Keeping up with all this''
is very expensive and time consuming in any event. Test verification alone is a nightmare, meaning appreciable time and money., In doing the resulting fixes (and there will be some), Microsoft and Apple don't always give complete information, if they give any. Closer technical interaction with Microsoft or Apple BEFORE their releases costs time and money. All this is reflected in the sale price, of course. It's a valid business decision.
All wordsmiths cannot be expected to understand all this. But you don't want your company to appear dishonest with a ridiculous response. So, in the response, managment interaction is required.
BTW:
Maybe your people already know all of the below. I've found very few defects in your products, with
frequent use for years. .
If you have the wherewithal, the best way I've found over the years to deal with the the test
challenges is:
1. Have the engineers write VERY specific STEP by STEP instructions (procedures, not plans) for
test. Most engineers won't like doing this, and many are not good at it. It is a significant
investment, but easily pays back long term.
2. Hire interns from local colleges to run these tests exactly per procedure. Often costs $10 or $12
an hour TOTAL.The colleges front for you with INS, governments, etc. You usually just turn in the
hours worked for each intern to the colleges and they handle all of the rest. The college will want
a brief evaluation of each intern each school period (semester or quarter). It's good for the interns'
resumes and better than a Burger King. They just have to be conscientious, and not necessarily
geniuses. But you may wind up hiring some of the best of them. I've found starting Juniors to be
a good tradeoff between having some work ethic and losing them too soon (like Seniors).
3. Hire at least one or a very few testers who will do random free style testing (not procedures),
including doing crazy things you would never expect a user to reasonably do. This is ESSENTIAL If you can't afford the head count, engineers will have to do it, I call these: "people who could
break a rock". They need to be particularly 'selected'. Good if they actually enjoy finding defects.
4. Testers and engineers need to be connected via a single (or very few) test representative(s).
It is very very counterproductive to have multiple testers interrupting the engineers willy nilly, And
you don't want the engineers convincing the interns that the defect is not a defect. It happens,
4. Important: EVERY time a defect gets through to a customer, analyze it to see if you should
have caught it. The answer is usually, but not always, yes. Sometimes it would have been
simply too expensive, When yes, have an engineer IMPROVE THE TEST 'PROCEDURE'
(not just 'plan'). This is part of a "continuous improvement" mentality. It's not free, but it does
pay back in the long run.
5. Unless you have a fortune to throw at it initially, this process will take about a year or more
to mature. Clarify that to all involved at the get go, especially to upper management. Manage
expectations.
Tom
Less features, especially as to registry defrag and hard disk defrag.
Also, on one of my PCs it installs again every time I cycle power. At least 4 times. My other pc doesn't do this.
Hi Red,
We understand that you are unhappy with AVG service.
Please explain the issue in detail.
For better clarity, please share us the screenshot of the issue.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Thank you for your sharing your concern, Thomas.
Regarding your feedback for the new version of AVG TuneUp, our product specialist will get in touch via email.