Hello Anne.
We regret any inconvenience caused.
We'd be glad to clarify this charge and help with your request for refund.
I have sent an email containing more details as it is not recommended to share them here.
Check your inbox and spam box as well.
I unsubscribed from AVG Tuneup after last year's renewal on 17 December 2019. Nevertheless I got a renewal reminder this November. I checked on "My Subscriptions" and it said "Because you've unsubscribed, this subscription will no longer automatically renew. I emailed a response to the reminder pointing this out, not realising that you cannot do that. I did print a copy of the My Subscriptions page however.
You went ahead and renewed regardless! And now when I look at My Subscriptions the earlier note has disappeared! Moreover, I cannot find a way to send my copy of it to you to prove that I did unsubscribe. This seems to me to be very poor practice. I hope and expect that you will now refund the £44.99 which you have charged me this year.
Hello Anne.
We regret any inconvenience caused.
We'd be glad to clarify this charge and help with your request for refund.
I have sent an email containing more details as it is not recommended to share them here.
Check your inbox and spam box as well.