Hi Mark,
We're glad to help pointing you in the right direction. We do have a specialized team, who deals with billing queries.
Upon checking our records, we see that you've reached our live support via chat & the chat was forwarded to the billing team.
We see that you've informed the concerned team, that you'll get back later, as you need to leave.
You can initiate a chat with them at your convenient time by visiting this link.
Thank you for your understanding in advance!
I just purchased AVG TuneUp. I thought I would be upgraded to the Ultimate package, but instead, I think I'm being billed separately for both. Isn't it included in the Ultimate package? I have the Internet Security package now. Also, is there a way to actually contact customer support - a human in real time - so I don't have to ask this type of thing in the forum?
Hi Mark,
We're glad to help pointing you in the right direction. We do have a specialized team, who deals with billing queries.
Upon checking our records, we see that you've reached our live support via chat & the chat was forwarded to the billing team.
We see that you've informed the concerned team, that you'll get back later, as you need to leave.
You can initiate a chat with them at your convenient time by visiting this link.
Thank you for your understanding in advance!