AVG tuneup searching for duplicates

Other products
3

Hello Annette,
We regret for the inconvenience caused.
Could you please check whether you are able to do a force shutdown in your computer?
If so, after the restart of your computer please try to search for the duplicates once again in AVG PC Tuneup.
If you are unable to do the force shutdown, please do let us know and we will assist you accordingly.
Thank you.

1

i set AVG PC tuneup to search for duplicate files. It has been going for 24 hours and my monitor has no display. How do I know what's going on? Is this normal? How can I stop the search?
any help would be great as I can't afford to replace my computer or lose my data and files.

2

Hello Annette,
We regret for the inconvenience caused.
Could you please check whether you are able to do a force shutdown in your computer?
If so, after the restart of your computer please try to search for the duplicates once again in AVG PC Tuneup.
If you are unable to do the force shutdown, please do let us know and we will assist you accordingly.
Thank you.