AVG TuneUp: Subscription fixed at "ON"

Other products
1

A curious case: My AVG TuneUp subscription expires Dec. 11th. When I went to "My Account" page, I notice that  subscription is set to "ON". And in fact, I could NOT set it to "OFF". That is:

"Automatically extends your license before it expires to keep you covered." Set to ON!!
 

When I tried to set to "OFF" I got the message "Product Parameters Do Not Exist".

Being concered about this, I contacted an operator via chat. In the end, despite subscription showing "ON", the operator sent an email certifying: "Please be advised that the below product is not set on auto-renewal and cannot be set on auto-renewal". There is also a request number associated with the email.

I was still feeling unnerved, so I contacted an operator again. This one was slow to get the point about the discepancy., but he again said my renewal will not take place automatically.

Okay, I guess my subscription will not be renewed, it's been certified as such.

But, if I go into "My Account", it's still set to "ON" and still cannot set the subscription to "OFF". Any ideas why I cannot set subscription to "OFF", or see it as "OFF".  I'm hoping it really is "OFF". Can anyone comfort me and say, subscription will be "OFF"?

I'm running FireFox on Windows 10. I've disabled pop-ups filter, and add-blocking is off.  Thanks.
5

Actually, I probably should send am email asking for subscription removal. Perhaps that's the best course of action.

4

Hello Richard,

Thank you for contacting our chat support. I have checked your case record and found that your case has been escalated to our level two technical team and the case reference  is 02469922. You will get email reply from our level two team and please check for the email on spam or junk folders if it is not present in the inbox. Your patience is much appreciated.

3

I had a conversation with an operator on chat and it was going to be escalated. Unfortunately I pressed a wrong key right at the end, and that terminated chat. But, I'm sure I told the operator to escalate it, before my mishap.

2

Actually, I probably should send am email asking for subscription removal. Perhaps that's the best course of action.