[Screenshot removed] Hi Guys
thank you. please see screenshot attached to this email. Can you please reset my counter on AVG account, so it goes back to zero. Then i can add a device one by one.
Currently it states i have the subscription on 8 devices, this is not true. i have on 4 max. i cant even delete a device from my subscription in my AVG online account. Really, i should be able to delete a device. it seems when i re-image a laptop that had previously a AVG Subscription on and then install AVG on it again, it adds another device used up on my subscription. this is incorrect as i previously had installed the AVG on same device.
Kind regards,
Adrian[Screenshot removed]
[Screenshot removed] Hi Guys
thank you. please see screenshot attached to this email. Can you please reset my counter on AVG account, so it goes back to zero. Then i can add a device one by one.
Currently it states i have the subscription on 8 devices, this is not true. i have on 4 max. i cant even delete a device from my subscription in my AVG online account. Really, i should be able to delete a device. it seems when i re-image a laptop that had previously a AVG Subscription on and then install AVG on it again, it adds another device used up on my subscription. this is incorrect as i previously had installed the AVG on same device.
Kind regards,
Adrian[Screenshot removed]
Hello Adrain,
We're happy to help.
Could you please share the screenshot of the page that states your subscription is being used on another device to investigate further?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDPYou can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
I have an AVG TuneUp (Multi-Device) subscription, how can I remove or deactivate one or more of the active devices associated with my subscription from my AVG account? The reason i ask is that from time to time i have to re-image my windows 10 on a given laptop and when i re-install AVG tune up on it again, it states in the subscription area that i used up another device for my subscription even i previously installed the software on the exact same laptop.
Hi Guys
thank you. please see screenshot attached to this email. Can you please reset my counter on AVG account, so it goes back to zero. Then i can add a device one by one.
Currently it states i have the subscription on 8 devices, this is not true. i have on 4 max. i cant even delete a device from my subscription in my AVG online account. Really, i should be able to delete a device. it seems when i re-image a laptop that had previously a AVG Subscription on and then install AVG on it again, it adds another device used up on my subscription. this is incorrect as i previously had installed the AVG on same device.
Kind regards,
Adrian[Screenshot removed]
Hello Adrain,
We're happy to help.
Could you please share the screenshot of the page that states your subscription is being used on another device to investigate further?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDPYou can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
[Screenshot removed]Hi Guys
thank you. please see screenshot attached to this email. Can you please reset my counter on AVG account, so it goes back to zero. Then i can add a device one by one.
Currently it states i have the subscription on 8 devices, this is not true. i have on 4 max. i cant even delete a device from my subscription in my AVG online account. Really, i should be able to delete a device. it seems when i re-image a laptop that had previously a AVG Subscription on and then install AVG on it again, it adds another device used up on my subscription. this is incorrect as i previously had installed the AVG on same device.
Kind regards,
Adrian[Screenshot removed]
oopps, i just seeing the pending post section. my apoloise for the previous posts!
I would very much appreicate if you could please answer my orginal question that i posted today with the requested attachment.