Hello Klaas,
We will help you with this and request you not to share the email address and other sensitive data on a public post.
We have cancelled the auto renewal for your AVG TuneUp (30 day Trial).
The trial are registered under your Gmail account and the AVG my account was already created for it.
It looks like you tried to create AVG my account for it. Hence, it showed message as already in use.
If you let us know why you aren't happy with this product, it will help us to work on it.
Feel free to contact us if you need further help.
Hi There,
17 Jan I received this email in my "klaask59@gmail.com" email:
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"Your AVG TuneUp (30-day Trial) expires on 27 January 2019, but you don't need to do anything.
We will charge you for the next period of your subscription on 24 January 2019. Our current price is $49.99 …
Details:
Your subscription details
Original order number: 11017097910
Original order date: 5 December 2018
Subscription expires: 27 January 2019
Billing amount: $49.99 "
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I want to CANCEL my trail subscription , and NOT because i do not like the product BUT SIMPLY BECAUSE YOU MAKE THIS CANCELATION PROCESS (ON PURPOSE OBVIOUSLY) VERY CONFUSING and it is my opinion that a really great product does not need these tricks.
At the orginal order date (5 dec) I did NOT create an account with my gmail email account in AVG
and when i tried to create it today using my gmail (indicated above) the system refused it because it indicated that the gmail email was already in use and obvioulsy no options to reset the password to border the cancelation. I created a new "AVG account with my other email being "k_kuiken@hotmail.com" but obviously this acount does not show the subscribed product.
Can you please help me to cancel my trail subscription , and if you are not responsables for billing issues, please help me forwarding this request to that department or company that is and notify me ?
Thanks in advance.
Hello Klaas,
We will help you with this and request you not to share the email address and other sensitive data on a public post.
We have cancelled the auto renewal for your AVG TuneUp (30 day Trial).
The trial are registered under your Gmail account and the AVG my account was already created for it.
It looks like you tried to create AVG my account for it. Hence, it showed message as already in use.
If you let us know why you aren't happy with this product, it will help us to work on it.
Feel free to contact us if you need further help.