Hi Ashish,
You've reached the AVG community support forum.
We are really sorry to know that you have decided to leave us. We do understand you are unable to cancel the subscription, please apologize for the inconvenience. We will certainly check and help you out.
Upon checking your account, we can see that you've already raised a ticket with our concern sales team regarding the same concern.
They've initiated the refund and the refunded amount would be returned to your account within 5-7 business days, depending on your bank.
For further queries, feel free to write back to us. patience is very much appreciated. Thanks!
Hi,
My AVG Tuneup Trial expires on 14th i.e. and same has been charged and renewed the very same day. I didn't wanted to continue for that and when I tried to cancel it, since morning I was unable to do so as my subscription page is continuously getting refreshed or not connecting.
How can I cancel it now, or do I get the refund on Pro rata basis? Since this is not even day1 for this subscription
Hi Ashish,
You've reached the AVG community support forum.
We are really sorry to know that you have decided to leave us. We do understand you are unable to cancel the subscription, please apologize for the inconvenience. We will certainly check and help you out.
Upon checking your account, we can see that you've already raised a ticket with our concern sales team regarding the same concern.
They've initiated the refund and the refunded amount would be returned to your account within 5-7 business days, depending on your bank.
For further queries, feel free to write back to us. patience is very much appreciated. Thanks!