AVG TUNEUP UNABLE TO ACCESS - Getting error mesg

AVG Subscription
4

Hi Kathy,

We understand your concern.

We would like to escalate the case to our refund team since the refund timeframe has passed. They will get back to you through email.

Can we proceed with the escalation?

It isn't recommended to share account/order, personal info over this public post

Keep us posted.

1

I believe that I have subscription for AVG Tunup. I have never been able to download it because it is giving me a mesg of Not Valid Win32 Application.  I do have Windows XP. How do I get a refund for the remaining months. Order Date 11/17/2019 Order # 1484405602. I know I should have notified sooner. Thank You

5

Hi Kathy,

We understand your concern.

We would like to escalate the case to our refund team since the refund timeframe has passed. They will get back to you through email.

Can we proceed with the escalation?

It isn't recommended to share account/order, personal info over this public post

Keep us posted.

2

Thank You. I guess with Thanksgiving, Christmas and Covid - time just passed so quickly. Thanks for passing it on. Sincerely, Kathy
Hope I can get some refund- sure would help. Thanks

3

Thank you for the confirmation, Kathy
I have Escalated this matter to the Senior Team.
They will get back to you as soon as possible.
Thank you.