I tried the suggested steps to correct it and I get a message back that says what I have is incompatible with the product I am installing.
Hello Noel,
We regret the inconvenience caused. We'll certainly help you sort this.
Please share us the screenshot of the error message that says "Incompatible".
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.