Hello, Greg.
We'd be glad to clarify this. You bought AVG Ultimate (1 year subscription) in 2017 at 70% discount. Please note that the discount is not applicable for renewing the subscription, which is the reason for quoting full price in the automatic renewal notification. And, the recent campaign is irrespective of your current subscription.
If you would like to buy a new 2 year subscription with proposed discount, we can cancel the automatic renewal of the existing subscription. Please let us know your choice in a reply to proceed further.
Hi, I received an email informing me that my subscription will be renewed. The charge is apparently AUD$139.99.
Given that a new subscription is only at most AUD$40 (for 2 years!!!) - why would you try to charge me approximately $100 more?
Can you renew at a much lower value? Or shall we play the "I'll uninstall your product and (maybe) buy a new version at a drastically reduced rate" game?
I am very disappointed in this practice.
What have you got to say?
Cheers,
Greg
Hello, Greg.
We'd be glad to clarify this. You bought AVG Ultimate (1 year subscription) in 2017 at 70% discount. Please note that the discount is not applicable for renewing the subscription, which is the reason for quoting full price in the automatic renewal notification. And, the recent campaign is irrespective of your current subscription.
If you would like to buy a new 2 year subscription with proposed discount, we can cancel the automatic renewal of the existing subscription. Please let us know your choice in a reply to proceed further.