Hello Kerry,
We are sorry to know that the issue persists, you can follow this link and get connected to our remote technician and they will install the product for you. Please check your email for the link to get connected to the advanced support.
Thank you.
I've worked quite a long time in this issue. I even called in intending to use the paid tech support but they seem so clueless I couldn't go through with it. I need help from people who really know the product.
I had ultimate installed on this machine and several others on my local network. I was getting some issues with the firewall and decided to do a full uninstall and reinstall. That works to fix issues on many products and I wasn't expecting to have such difficulty reinstalling. I sent myself a request to join from another machine on my network, and clicked the link, and downloaded AVG_Ultimate_826. Several times it would hang on downloading files. After spending hours cleaning up AVG files and running AVG_Remover and AVG_ResetAccess, when i run the 826 file now it hangs on "Preparing your AVG installation. I've done all the basic work already. I have plenty of disk space and ram. I have run chkdsk and have no file errors. I have re-downloaded the installer to make sure it wasn't corrupt. I have tried disabling my router firewall and windows defender. I have tried cleanup programs CCleaner and AdwCleaner. And of course I have left the installer running with it's preparing message for hours, even over night sometimes. So at this point I don't know what to try next. That is why i am hoping to get help from someone who is truly knowledgeable about the product and can check the logs, registry settings, rights, and really get to the root cause. Why there aren't any logs or windows events or other messages indicates this is either a poorly coded product or avg management is greedy and wants customers to use their paid support. And again i would be ok paying if the person on the phone actually knew how to trouble shoot the product rather than following a script, but that doesn't seem to be the case.
Hello Kerry,
We are sorry to know that the issue persists, you can follow this link and get connected to our remote technician and they will install the product for you. Please check your email for the link to get connected to the advanced support.
Thank you.