AVG Ultimate Activation code invalid

Hello Jesica.
We're here to help.
According to our records, you do not have an active subscription for AVG Ultimate registered under the email address you used to contact us here.
I've sent an email requesting to confirm the activation code that you are using for activation. Check your inbox and spam box as well for this email.
Awaiting your response to resolve this at the earliest.

Want to install AVG Ultimate on laptop but it said that my activation key is invalid. My subscription is also not listed in my AVG account.

Hello Jesica.
We're here to help.
According to our records, you do not have an active subscription for AVG Ultimate registered under the email address you used to contact us here.
I've sent an email requesting to confirm the activation code that you are using for activation. Check your inbox and spam box as well for this email.
Awaiting your response to resolve this at the earliest.