Avg ultimate and avg tuneup

AVG Performance
3

Hi Phil,

We're glad to look into this & help you.
Upon checking your account, we see that you've active subscriptions of AVG Ultimate & Secure VPN.
Please let us know what happens exactly while downloading/accessing AVG programs. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

2

Hi Phil,

We're glad to look into this & help you.
Upon checking your account, we see that you've active subscriptions of AVG Ultimate & Secure VPN.
Please let us know what happens exactly while downloading/accessing AVG programs. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

1

I have purchased the above products but, as of yesterday, when I click the icons they will not download. I  cannot scan or run a tune up. Please advise.